Re: Rock, hard place etc.
"this is CERN and they have some extremely smart people working there"
In their field. In my experience some of these people are some of the dumbest most useless and stubborn users on the planet. Absolutely brilliant at what they do, but an utter nightmare to support. Sheldon Cooper isn't an outlier, he's middle of the road batshit crazy.
Long may the continue their research and development, the world needs it, but I feel sorry for the support monkeys.