Re: Sorry - did I miss something?
"Sorry - did I miss something?"
Yes, you apparently did. If you have a free option, as a result of an agreement with the IRS, and then try your best to hide it while manipulating people into spending hours filling in information when they think they are on the free site, only to turn around and try to charge them for the exact same service they should be able to obtain for free, then that is sharp practice at best and should be an offence if it isn't already.
Deceiving people into either wasting their time or spending money with you is called a con. And it makes these companies con men.
"one side did something sensible"
What? Do you think finding low-income vulnerable people and deliberately ripping them off is sensible? I mean, it is if you are a psychopath, but whatever.