Reply to post: Re: They ought to teach this in schools.

Double-sided printing data ballsup leaves insurance giant Chubb with egg on its face

Sandtitz Silver badge
Unhappy

Re: They ought to teach this in schools.

"Because if the answer is: "We pressed the wrong button in Word, we've never imagined it could be a problem for a multi-national company to use Word mail-merge and not check the 'double-sided' option on our major print runs, and we'll slap the wrists of the intern involved but the next run will probably be done by a different guy anyway", then I have absolutely no interest in retaining your services."

This obviously was a mistake and as Phuzz added, a series of mistakes. Creating the document and printing is done by multiple people except in small companies.

It however appears to be in Chubb's best interest NOT to publish the post-mortem since the reason is probably something on the lines of what you wrote there, and admitting this schoolboy error would result in not retaining a customer such as you and many others.

Unofrtunately these kind of useless blanket replies do the least harm and most people - unless direcly harmed by the letter - will forget this episode in days. If however they did the noble thing, people could remember the company whose mailing division is not to be trusted, they'd receive ridicule for a long time, with funny memes created, commercial jingles re-worded etc.

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