I'm on Virgin and have had no broadband for 5 days so far.... As for the auto compensation thing, ofcom stated "2 working days" so as it went down Friday, the weekend didn't count nor did the bank holiday so the 2 working days rule didn't kick in till Tuesday... So no compensation but still expected to pay the bill in full, assuming that Virgin fix the problem before Thursday. Customer service is absolutely shite. No access to fibre as my line is an exchange only one and this is in central London... I have zero confidence in Virgin so while thir fast speed is enticing the dreadful customer service is making me think twice about staying with them.