Reply to post: Re: Sky Broadband FAQ

Sky customers moan: Our broadband hubs are bricking it

Anonymous Coward
Anonymous Coward

Re: Sky Broadband FAQ

"That might ring true if ISP tech support were to actually investigate tech support calls with some degree of technical competence, as opposed to, say, just reading through the same old script"

Sorry? That IS contact centre tech support. Minimal cost, minimal ability staff with minimal access in a role with minimal longevity relying on simple tools and troubleshooting scripts to placate customers. In order to avoid customers repeatedly getting the same long suffering customer support person, careers are mercifully short...

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