Reply to post: Re: Sky Broadband FAQ

Sky customers moan: Our broadband hubs are bricking it


Re: Sky Broadband FAQ

The reason why ISPs need to see most people's networks is that 99% of customers are not technically capable, and so they blame the ISP whenever anything interferes with their user experience. Unfortunately, that's often due to issues within the home, so contact centre agents need tools to allow them to understand what's happening within the LAN. If all users were as technically capable as the average Register reader, ISPs wouldn't need huge, expensive contact centres, and your broadband costs would be halved! We don't live in that universe, sadly...

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