Reply to post: Re: Been there

Out-of-office email ping-pong fills server after server over festive break


Re: Been there

Know of system that used to be set up to auto-generate a trouble ticket when a message was received in a specific mailbox. It would then email the ticket number back to the email that the request was sent from.

That concept went away after several instances where customers sent emailed requests from their help desks, which of course had an auto-reply to tell you that they had received your email.

So they would send an email, the ticket was generated, and the ticket number was sent back to the customer. Their system received the email and auto-replied. Of course the auto-reply generated a new ticket, with accompanying email back to the customer with the new ticket number....

Wanna guess how many trouble tickets can be generated by dueling email servers over a three-day holiday weekend?

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