Sheila?
So, why did Sheila not call you when she tried to copy the files to the clock for her boss, and then when she tried to eject it?
This is a bit like the story of the HDD constantly failing on a tower PC because the user used FRIDGE MAGNETS to stick Post It notes to the side of the PC.
Makes you laugh....
Oh, IT Support. What users fail to remember is that IT guys are like elephants - We never forget...