We almost halted a whole country..
Imagine you're installing a network that carries the traffic of an entire government, and you have the most important install (at the very seat of power) - what do you reckon your chances are of that going right?
Exactly.
On the plus side, at the time it was *really* new so we got away with it - we made it sound like the second site visit was all part of the Grand Plan :).
Biting the hand that feeds IT
