Reply to post: Re: Then there is the "send me a copy"

Re: Then there is the "send me a copy"

This type of thing was still happening when I did support 10 years ago - users would print out emails and then scan the printout into the CRM rather than using the “save to CRM” button on their email.

We just accepted this. What did confuse us though was when we discovered that the same office staff were emailing their letters to the department secretary so that she could type them up for them... in Word...