Re: Don't underestimate users...
Once the system was re-imaged, the engineer copied the user's profile back across and handed the laptop back. 5 minutes later, "Where are all my files"? Turned out that the user had decided not to bother using the profile folders, but had created an anonymous-sounding folder on the root of drive C (called "System" if I recall, because "that's where I keep the files on my system"). As we hadn't captured that folder and the user hadn't seen fit to mention it originally, we asked the user what backups they had. "None" was the answer.
Well, you really don't want to be poking around oddball and non-standard locations on the computer to find their other document locations. You might accidentally find their stash of "Grandma Pr0n".
Biting the hand that feeds IT
