Can we also have a gurn at those who, having got all their stuff checked through successfully are astonished to discover they have to find the means to pay for it and start rooting in pockets or handbags to find the necessary. The most recent episode was one who dragged out a card wallet absolutely full of the things (so she couldn't claim unfamiliarity with the concept), shuffled through them several times, discovered the one she was wanting wasn't there, had another root in the bag and came up with a purse with more cards in it. Why do these people not realise that waiting in the queue is a good time to get all that done without it being on the critical path?
I tell a lie. It wasn't the most recent. The most recent was the customer service till where, having checked stuff through the customer wanted to deal with some sort of lottery stuff as well, none of which would scan. I was sufficiently pissed off by this to try the SS scanner. Roll up, put the basket down on one side and the carrier on the other an the machine complained. Did nobody consider the use case that the customer needs to free up their hands in order to work the bloody machine and they're going to do that before pressing the button to start? Back to the customer disservice queue. Yes I am a grumpy old man - I've put the time in to get that way.
Biting the hand that feeds IT
