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Chap joins elite support team, solves what no one else can. Is he invited back? Is he f**k

DavCrav Silver badge

"If the best techs say that it's normal for a 100KB file to take minutes to copy across a LAN"

Read a little more carefully. They actually said "we have no idea how to fix it, so pretend that it's normal". I think the implication being that payroll will have no idea if it is normal or not, and just accept it.

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