Reply to post: Re: Read The Phoenix Project!

Dead LAN's hand: IT staff 'locked out' of data center's core switch after the only bloke who could log into it dies

doublelayer Silver badge

Re: Read The Phoenix Project!

That may be true, but companies will, at times, ask for documentation under the theory that I'll write down everything that a replacement working with a lot less knowledge and for a smaller bill can simply pick up. That isn't a reason to refuse to document, and I have never done that and would not suggest that anyone else do so. Still, some people don't understand that the hundreds of pages of documentation and procedures, while as organized and clear as I can make them, are long and require thorough reading to understand. I've been praised frequently on the quality and quantity of my documentation, but it has not prevented others from contacting me after I've left to ask questions that were answered in my documentation with more information and clarity.

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