Re: Why should apple care?
When I engineered, trained and stood up a computer repair facility, we'd go out with one each of a set of parts for the site computer broke and do swap repairs on the spot. Quick turn-around, happy customers. Back at the facility we had the automated machinery to detect the exact fault(s) and the skills in micro-miniature (NASA 2M) work to do the component level repair. That's one job I'm second most proud of here.