Reply to post: Re: What?

All good, leave it with you...? Chap is roped into tech support role for clueless customer

MrDamage

Re: What?

I used to be polite, but firm with them. Do it a few times, insisting they need to log tickets, then if they continued, explain to them that spending so much time with them without a valid ticket was affecting my performance review, and because they didn't have the courtesy to do things the right way, I am now lacking the courtesy to do favours.

Get the rest of the IT team on-board for "work to rule" for a few months, and you will suddenly find various members of the black hole, will become semi-regular contributors to Friday night drinks. That's when you can go back to doing the odd favour for them.

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