Re: "This will only take a second..."
MY gather a very keen user of a laptop but at his advanced age, totally bloody useless fixing self generated problems,. The number of evenings I spent on the phone attempting to remote fix (my parents are 300 miles away) were episodes I lost count of. My partner could always get a reaction buy answering the pghone and relying 'you Dad has a problem' message).
Once he asked what my hour rate was - and never ever asked again.
But on the positive side, we always got a very nice case ion Wine Society vison every Christmas :-) So mixed blessings.....