Reply to post: Re: I have ended up helping the field engineers that are proudly billiing me...

All good, leave it with you...? Chap is roped into tech support role for clueless customer

John Brown (no body) Silver badge

Re: I have ended up helping the field engineers that are proudly billiing me...

I don't remember all the discussions but I do recall the engineer saying "Thank you, I really had no idea any of these tools existed. This will be very useful on some of my other sites"

Training, or the lack thereof, is rife in the industry, although I'm surprised it's the same with IBM (not the IBM of yore though). One of the vendors I deal with only offer online video "training". You can't touch their stuff until you pass their exams. And if you employer won't stump up for some kit to play with, then the first you see of the kit in real life is when you roll up to a customers site to fix something.

(it's possible they offer proper training too, but I'm not aware of it and no way is my employer going to spend real money on proper training.)

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