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We have a customer who asks us to come over to fix something, and then when we get there, they present us with a handwritten list with vague stuff on it like 'Judy's daily mail home page sometimes doesn't appear' or 'our jobs website crashes' or 'some emails aren't getting through'. We then have to give them an emphatic 'NO', and ask them to re-write the list, and email to it to our ticket system, and put some details on it. They then invariably say 'Oh, just one more thing' as we are trying to get out of the door.