Reply to post: The Bane of Tier 2 and above

All good, leave it with you...? Chap is roped into tech support role for clueless customer


The Bane of Tier 2 and above

Is when you've just finished fixing something tricky and long-winded for a customer, and they respond with "oh, while I've got you, I've got this other problem...."

Neatly bypassing all that First Line investigation, all the stuff that's designed to filter out crap, and all the stuff that shares jobs around amongst the team on a fair and impartial basis, so you're basically stuck with looking at whatever it is they've been forgetting to tll anyone about for three months.

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