Re: Have you ever ended up being roped into doing more tech support than you’d bargained for?
Student computers are a pain, they usually crash just as the critical disertation is finished and needs printing and no backup exists.
At one company I worked for, the head of international sales was good friends with the director of a Russian bank. The director's daughter was studying at Oxford and our company loaned her a PC.
Come hand-in day for her diseration, her PC crashed. Completely. The daughter contacted her father, the director, who contacted the head of sales, who jumped on us. The PC was expressed to us, I then set about recovering the disk drive. Eventually managing to get it back in the land of the living long enough to copy a slightly damaged disertation off of it.
I then imported it into WordPerfect (you can see how long ago this was), then reformatted the document, fixed some spelling errors and managed to reconstruct the original wording from the corrupted section.
The document was then printed, bound and expressed back to the student, along with a disk with the document on it. It arrived just in time for her to meet the hand-in deadline.