Reply to post: Went for a coffee - stayed two weeks

All good, leave it with you...? Chap is roped into tech support role for clueless customer


Went for a coffee - stayed two weeks

After a big conference in a US city, I had an hour to spare, so I popped into see some guys I had had a lot of dealings with over the phone, put faces to names etc. We went for coffee, when one of the guy's pagers went off. They had an abend in my product, please could I have a quick look before I go...

We went back to the office, met their manager who said "that was quick". "What was quick?" I asked. "We've just raised a problem, and asked for on site support for a performance problem". After two weeks the performance problem "magically went away" (we were not told why) and I managed to escape. We suspect they cleared out 10 years of unwanted "temporary" records in a database. We called this a hostage situation because you have to exchange your passport for a badge to get access to the building, and so they had your passport!

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