Re: Not sure the comparison is valid
If I may say so, you've completely missed the point.
Facebook is only free to use if you are a "user". If it was actually free it would go bust instantly. Who pays for it?
Facebook is paid for by advertisers. And they may not be happy about that 14 hour outage. For the advertisers, Facebook is the comms channel, and going down is very much like your bank having its telephone service cut off.