Re: Indefensible
"The email account was linked to a customer account."
I think you'll find that actually the email account has never been linked to anything.
My guess is that new customers have a new email account requested for them, after which the email account operates independently of the customer account on completely separate systems.
Would be an interesting experiment to check for ways to get new email accounts provisioned externally. I bet its far from impossible.
Biting the hand that feeds IT
