Indefensible
"Nor had it explained why a customer account that had been inactive for eight years wasn't deleted after the customer walked away."
The email account was linked to a customer account. That account no longer exists, therefore the associated email account could and should have been deleted.
There is no need for TalkTalk to require the ex-customer to identify themselves in order to authorise what should be automatic internal housekeeping.
How on earth do they manage to provide any sort of service?
Biting the hand that feeds IT
