Reply to post: Re: Help desk

Hold horror stories: Chief, we've got a f*cking idiot on line 1. Oh, you heard all that

Mark 85 Silver badge

Re: Help desk

I guess solving actual customers' problems isn't as sexy as a new ad campaign, is it?

Support is a cost center. Marketing/Sales is a profit center. So figure out which department is actually a priority for the board.

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