Re: Nicely done
sometimes, unfortunately that is the only way to get accounts closed. This was a particular issue with, but not limited to, certain mobile companies that would lock in contracts.
Certain acquaintances of mine (but not me - yet) have yelled abuse at the poor sod in the call centre just to get a contract terminated. An effective, albeit probably unethical, way of getting the job done when the proper channels simply don't care or are deliberately resistant to being straightforward.