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Hold horror stories: Chief, we've got a f*cking idiot on line 1. Oh, you heard all that


I was once put on 'non-hold' when the person went to go get my file (I'd been ringing about a support issue every monday morning for a few weeks now. "We're busy, we're busy, we'll get round to sorting your issue as soon as we can."). While she was gone I could hear 2 colleagues of hers in the room discussing how absolutely smashed they got on the weekend, staggering down the high street at 4am, and now too hung over to do anything at work. When she got back, she got quite an ear full for what I thought of their work ethic, and the necessary level of productivity increase required to get my issue sorted.

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