Re: I've been on the receiving end of this
Contrary to popular belief, the customer is NOT always right ... and yes, you CAN fire a customer! All you have to do is make a business case for it ... show that the customer is costing more than they are paying. The costs can include employee downtime due to frustration, time to get back into the swing of things after dealing with said customer, time OTHER customers are on hold while dealing with said customer, etc.
