Reply to post: e-mail trails

Hold horror stories: Chief, we've got a f*cking idiot on line 1. Oh, you heard all that


e-mail trails

A similar thing can happen with e-mail. I was once copied in on an e-mail epic that had something like 30 messages in it. Early messages in the chain referred to the customer's competence/intelligence in very unflatterring terms. By the time I was copied in the whole chain had already been sent to the customer with some form of explanation/resolution.

The person who sent said explanation to the customer was the one who had been most abusive/uncomplimentary in the early e-mails.


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