Recently I was required to log a call with our helpdesk to try to get an issue escalated. The Helpdesk numptie insisted on trying to help when I knew that he would be way out of his depth but for the fun I decided to humour him. After 1 hour and 30 minutes (and the helpdesk weenie making things worse by deleting things without asking for permission) I eventually asked to be put through to a supervisor or someone with a clue. The helpdesk idiot came back (in writing as this was a text chat session) that "there is no one here with a clue". My response was "damn right".
I did manage to get the call escalated and now 3 weeks later I have a response from the level 4 team.