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EE customer: Creepy ex used employee access to change my mobile number, spy on me

Doctor Syntax Silver badge

"EE told the BBC that its own internal polices weren't followed in the case, but that its employee had been given the heave-ho."

Employee in the singular is a problem here. There are at least two involved, her ex and the one, or maybe several, who "didn't follow procedures" in handling the complaint.

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