"eventually abandon the office suite altogether" - well it happened with Lotus.
I was not a fan of their products myself but Lotus Notes allowed ordinary office workers to get some amazing things done.
Whilst I would spend a week coding something up in MS Access my bosses PA could code the same thing in Lotus Notes in the morning and be graphing the results from the users by the afternoon.
OK so in terms of programming style it was a bit amateur but you can't argue with how effective it was.
Why did this amazing tool go away? Was it so real programmers could keep their jobs and not be replaced by the bosses secretary?