Reply to post: forgone income of £33.5m

forgone income of £33.5m

"forgone income of £33.5m, which was mostly due to waived fees and charges as a result of the disruption."

That implies that they'd have that income if they'd not screwed up. But since they screwed up, it was their fault that customers incurred those fees and charges in the first place. This isn't "foregone income", it's non-existent income.