Windows and Office sales down because... they're unreliable.
Microsoft are so accustomed to people buying their products even though they're either (a) unreliable, or (b) finally reliable, but de-supported so the company can compel people to pay them again for the *new* one... which is unreliable. It astonishes them that their customers resent that, and that the fraction who are not quite firmly locked in are seeking alternatives. Sounds like a particularly clueless brand of hubris, but it was 35 years in the making.
Biting the hand that feeds IT
