Re: It's not Dixon's fault..
No experience with Dixon's (in Feraldom not UK) but my observation most retailers who get into trouble is because they did not pay attention to market saturation and the ever changing retail landscape. Compound this with poor customer service and you have a situation were the retailer will be joining many others in graveyard in the not to distant future. Of course, the usual excuses will be trotted out to try blame more competent retailers instead of their own incompetence.