Different experiences of course. For me, £3.5K for a top notch device that earns me £££ over 5-6 years amounts to pennies per hour. My 2011 MacBook lasted 5+ years and worked out about £0.06 per hour. I feel the security offered protects my customers more than Windows - obviously Apple has had a few cringy password and other vulnerabilities over the years,
I recently reviewed reliability charts for vendor hardware its disappointing reading, My experience is flawless but it seems Apple ranks below Asus and at least one other.
I wish Apple would diversify, lower their costs and sell more volume. If they provided a comparable Office solution it would be in the interest of their business.