Reply to post: Re: Don't blame the user

Are you sure your disc drive has stopped rotating, or are you just ignoring the messages?

W.S.Gosset Bronze badge

Re: Don't blame the user

> Most times something like this happens, it's design failure. You, being tech-savvy, assumed that your users would understand, and behave in a certain way; they, not being tech-savvy, didn't. Your failure, not theirs.

Hear hear. Very much hearhear.

For a boot-on-other-foot example, compare and contrast the whinge above re a science package's error message re "monotonically increasing" utterly flooring the IT staff.

"How the hell is ANY non-pointyhead supposed to know what THAT means?!" etc.

Well it was blindingly obvious to me from my own quant.research days...

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