Reply to post: Users NEVER read on screen messages

Are you sure your disc drive has stopped rotating, or are you just ignoring the messages?

sisk Silver badge

Users NEVER read on screen messages

Even today it's been my experience that users are incapable of reading the messages in the screen. I could retire today if I had a dollar for every time I've gotten a tech support call that could have been easily solved if the user had simply read the error message and followed the instructions it gave them.

For instance, we've got a system to track a certain subset of student goals. To load a particular student's data you have to have their student ID and be on the permissions list for that record. If you try to load a student who's not yet in the system you get an error message that says "This student is not yet in the system. You may create a record for them by entering their data manually and clicking save.' You would not believe how many calls I get from teachers trying to load data for students who aren't in the system.

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