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Man drives 6,000 miles to prove Uncle Sam's cellphone coverage maps are wrong – and, boy, did he manage it

Berny Stapleton

One thing I love about the Australian system, if you manage to get a formal complaint through the industry ombudsman to the telco, then the carrier has to pay for that complaint on receipt, not the customer. Also, any decision by the ombudsman is binding. Saying your going to make a complaint to the industry ombudsman when talking to the carrier and starting formal proceedings with the carrier really brings them to the table to try to fix your issues instead of ignoring you and hope you go away.

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