and our technical teams took immediate action
The much-maligned epithet "all businesses are IT businesses" actually has quite a lot of relevance.
The phrase "and our technical teams took immediate action" shows just how out of touch senior management is.
It would be as if the director of Boeing, criticised that his planes can't stay in the air replied "our technical teams are taking immediate action...".
It's not your technical team that needs to take action, it's the whole company that needs to take action, starting with the board.
Biting the hand that feeds IT
