Re: Irony ?
"I'm struggling to feel too much sympathy for them, truth be told. They were hardly a vulnerable customer."
Do you only feel sorry for vulnerable people, when a company behaves like a total dick towards someone? So I'm not a vulnerable person, but I feel people should feel some sympathy if a company burned my house down and told me to fuck off.
"Also, if their business nous is so bad that they bought a shit insurance policy"
It isn't a shit insurance policy, the insurance company are -- what is the word? Ah, yes -- lying.