"if you haven't automated ALL THE THINGS as much as possible. That's what a computer's for,.. ."
I'd agree, but I'm not sure how many supposed SysAdmins (especially in SME's) are up to the job.
They are either unfamiliar with what's available or think the stuff they have to process too variable in structure, so any automation would be too fragile to cope with variations.
You're right though. Boring, repetitious s**t is exactly what computers were built for.