Re: Always identify the spokesperson
To stop companies giving stupid PR answers to your questions, always report the name of the spokesperson who gave you the answer. After a while they will get so embarrassed that they start giving proper answers to your questions.
They will, of course, reply truthfully.
Some years ago I did some programming work for a small software company -- let's call them ITCo -- that was small enough that the telephone support was handled on a rota basis by developers. In order to stop callers asking for specific developers by name (some of us were much more tolerant of the support role than others) we always replied "Dr. Itco" when callers asked for our name.
Biting the hand that feeds IT
