Re: Children of the Resolution
Years ago I deployed a print workstation and browser solution to an enormous distributed enterprise. We managed things from the helpdesk using PC Anywhere, and I only got involved when there was Trouble Up At Mill.
I get a call from he helpdesk asking if I can have a word with the staff at a particular site who were changing the resolution of the desktop from whatever it was (I forget) to something they could presumably see with old eyeballs.
The problem was this meant that it was a nightmare trying to troubleshoot with PC anywhere because of dreadful resolution mismatch issues. This, combined with the slow network response to make life utterly miserable for the helpdesk staff.
So I called after hours one day when all my office colleagues had left and spoke to the two older ladies who were the entire workforce at that location. I told them I had trouble seeing the text myself, wondered if that was the reason they were altering the screen resolution, and that I could show them something that might make their lives very much easier.
I took control of the workstation from my desk and demonstrated the print browsers in-built "zoom" feature by zooming in until the screen held only a single, giant letter. Then I zoomed back out again until the print was too tiny to see (talking them through the process as they watched), and finally, I demonstrated the single hotkey "default size please" reset.
I did it again, giving the ladies time to write down the hotkeys, asked hem if this would be an acceptable way of making the print readable and was assured it was perfect.
They were delighted. Hotline staff were delighted. I went to drink beer. Everybody won.
Biting the hand that feeds IT
