Re: 25 years of IT support...
I think I've posted this before but a repeat fits perfectly here.
I had a call "I can't find the right page 2"
"There's lots if page 2s and I can't find the right one."
The screen is littered with page 1s and page 2s plus the odd page 3
Turns out she was in typewriter mode and thought that you needed a new document for the next page.
She had managed ok for a while but as work progressed it had got out of hand.
Would have helped a bit if she had developed a file naming procedure that linked the pages- but no. Page 1, page 2.
Spent a bit of time helping her match them up and joining the relevant pages and then naming the new document and she slowly started to appreciate the differences between a typewriter and a WP.
Career guidance counsellor.