We're from the IT dept. and we're here to help you ....
> access to digital services is the lowest priority for spending
Not surprising since almost all NHS computer systems are so badly designed and implemented that they end up making people's work environment, stress and efficiency worse.
Rather than allowing IT people to design stuff for the NHS - a group of people they generally know almost nothing about, I feel they should let the medical staff tell them what is needed. In most cases they would point to a non-computerised thing and say "make it do exactly what that does".
FAX machines spring to mind!