Reply to post: Bring out the gimp

SAP can claim to change its culture, but can it convince customers?

FozzyBear Silver badge

Bring out the gimp

When the supplier has to provide additional tools, the customer needs to bring in a "frenzy" (my collective noun) of lawyers and a group of financial modellers just to understand the pricing model. What you end up with is a fundamental mistrust between the two.

And those with a clue that don't swallow the sales and marketing bullshit have a deep gnawing sensation that, somewhere, somehow, at sometime in the near future the whole three ring circus is going to bend them over a barrel all without the benefit of lube.

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