Reply to post: for us

If you have inner peace, it's probably 'cos your broadband works: Zen Internet least whinged-about Brit ISP – survey

David McCarthy for us

After a personal recommendation in 2006, we moved from troublesome PlusNet to They are a smallish outfit who never get into the league tables because they have stayed small. They are based in the Hastings area.

They answer the phones, they call back when they promise to. There are no call centre staff, just technical engineers. Some of the people we've got to know over the years are still there. And what's more important, some of them know us. We only have a 70meg broadband service ... no phones, nothing fancy ... and yet they make us feel that we are important to them.

We've had a number of speed increases at no extra cost ... in fact the cost hasn't gone up for several years.

And if there's a problem with the BT infrastructure ... they do all the chasing and kicking.

So long as they don't sell out to a big outfit (as happened to our hosting service two years ago), we would never move.

Do we recommend Beaming? All the time!

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