Reply to post: Re: Mass Dialers

£220k fines for dodgy dialling duo who didn't do due dil on data

Jtom

Re: Mass Dialers

Perhaps schools, even non-governmental, to notify parents of closures, threats, etc. But yes, few organizations should need automated, mass dialers.

Sequential dialers are bad (they start at xxx-xxx-0001 and increment up, not caring if the number is valid or not), but predictive dialers should be effin banned,

Predictive dialers are programmed with basic statistics that predict what percentage of people can be expected to answer their phone at a particular time. Say it’s 30%, so it makes ten calls for every three available call agents you have, decreasing the wait time agents have between calls. If more calls are answered than there are available agents, the system just hangs up on some, then calls them back a few minutes later. To avoid wasting their time, they don’t hesitate to waste yours. There is a special place in hades for companies using that technology.

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